I don’t suskkkt leave reviews but I felt I needed too. Recently bought a new truck and I’ve had some down luck with it. Had someone rear end me , as well as a deer bounce down the side of it. Two different incidents. Long story short, I’ve gone to Kumler both times, I can’t say they don’t do quality work , they’ve fixed my truck both times an I’ve been very pleased ! But with that said , I have to say, they quoted , so many days will be needed to fix the truck. Ect, I understand good work takes time an I’m one who wants the job done correctly ! That being said I was told it take 3 days for my truck to be fixed, I heard nothing back after 5 days so I took it upon myself to call in and to check on the progress of my truck. They informed me it would be ready later that day. Due to my work schedule I wasn’t able to pick the truck up til the next day. At this time it was now a week later. I had used one of their rentals while they had my truck, they had charged me for the entire time I had the rental even though I was under the impression they would only have my truck three days. When I asked the worker at the desk, she become snobby an rather rude ! I was clearly asking to understand or better understand what I was paying for. I Wasn’t rude or disrespectful, I have to say, it was rather rude and unprofessional of her, considering I bring my business to them. I simply paid the balance an left, I just feel it was unneeded an unprofessional. Cost zero cents to treat people good! Lastly, they’ve claimed they’ve cleaned, washed or detailed the truck both times and both times the truck wasn’t touched. if it was, it was poorly done. I’m not one looking for free things, i never asked for it to be washed or cleaned , I believe its part of the complimentary thing, I’m not sure. Just not sure what they meant by they “washed it” it cleaned it when the truck was clearly still dirty. I pray my luck with my truck turns around, so I don’t need anymore body work, but if said events happen I will be taking my business else where unfortunately. Overall I have to still give them common decency for their work. Truck looks great an Drives An runs like it did before i dropped it off !
Troy, We are truly sorry your experience here was not as it should have been. We pride ourselves in not only the repair quality we do, but also in customer service. We have met and discussed this to be sure we are doing what we are known for. Thank you for your feedback and if you'd like to discuss further please feel free to call me. Dean
- Kumler Automotive